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      • January 2022
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    • Release Notes - 2023
      • January 2023
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  1. Support Pages
  2. Common Questions

Sold without Consignor

PreviousCredit Card Fee CalculationNextSold with the Wrong Consignor

Last updated 2 years ago

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An item sold with a consignor attached to it this means it was sold as store owned inventory. There are two ways you can fix this.

  1. Make an for the consignor that should have been credited for the item. At the end of month all the numbers should be correct because even though your store owned sales will show that item sold attached the store you will also have the account adjustment to show you did pay the consignor.

  2. Return the sale, find the item, attached it to the consignor, ring the sale again: - Grab the transaction number (also called invoice number) from the transactions tab. - , you will want to link a so you can do the return to store credit (to not affect the cash drawer or lose a credit card charge). If you don't have a customer to attach create a "store account" customer.

-Now ring up the item again using the store credit you created. This will create a new transaction and credit the correct consignor's account - which you'll see in their account activity.

- Link the item to the consignor it should have sold under, you will do this under because doubling clicking on the item won't show a consignor if it's store owned.

bulk edit
account adjustment
Return the transaction
customer
Return to a fake customer account called Store Account
Return to store credit so you don't lose the charge from the actual customer
Store owned will not show a consignor - this is where you would typically see the consignor linked under item detail
Bulk edit the item to add the consignor