Submit a Support Ticket
What info do you need in a support ticket?
When a ticket comes into our queue it's often helpful for us to get a full picture of the issue you're having so we can research it before giving you a call back. Here's some information that is always good to include in your support tickets.
Having this information upfront means we can get the best person for the job to reach out. We all have different areas we're best at and this helps us get the right person in touch as quickly as possible.
Phone
Please keep in mind that we often are unable to answer the phone when you call. If that's the case leave us a voicemail and we'll get in touch as soon as possible. Make sure to include the information listed in the section above. Normal business support hours are 9am to 5pm central time zone.
We can be reached by phone at:
888-860-8094 ext. 2
573-441-8005 ext. 2
Support Widget
The support widget can be accessed from within the software. It should be located in the top right corner of your screen.
This will open a new window displaying whether support is currently open based on your time zone. Click "Continue" to move on.
A support ticket can be submitted even if support is closed. We hold emergency hours in the evenings and on weekends/holidays. We will respond to the ticket as soon as possible.
The next tab allows you to narrow down your support request. Select the appropriate category for your issue.
The following tab allows you to enter more specific information regarding your issue. Please remember to include all of the information listed in the section above. When finished select the "Submit Ticket" button.
Email
It is best to reach out either by Phone or Support Widget, but sometimes an email is necessary. Please be sure to include all of the info listed in the section above so we can get back to you in a timely manner.
You can reach us at support@traxia.com
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