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SimpleConsign User Guide
LoginTraining Videos
  • SimpleConsign User Guide
  • System + Hardware Requirements
  • Printer Setup
    • EDNA Installation & Printer Setup
    • EDNA Network Firewall Rules (Advanced)
  • Getting Started
    • Getting To The Login Screen
    • First Time Login
    • Back Office vs. Terminal
    • Logging In
  • Training Resources
    • Live Training
    • Pre-Record Videos
      • Cashier / Terminal Training
      • Manager / Back Office Training
  • Settings
    • Multi-Location Stores
    • Company
    • Location
    • Options
      • General
      • Printing
      • Reward Points
      • Consignment
      • Receipt
      • Fees
      • Consignor Access
      • Cashier/Terminal
      • Layaway
      • Resale
      • Payment Type
    • Overrides
    • Taxes
    • Terminals
      • Create a Terminal
      • Change a Terminal Password
      • Edit a Terminal
      • Delete a Terminal
    • Users
      • Types of Users
      • Add a User
      • Edit a User
      • Delete a User
    • Labels
    • Categories
      • Add a Category
      • Customize a Category
        • Default Category
        • Inventory Type
        • Taxes
        • Splits
        • Label Type
        • Discount Schedule
        • Do Not Discount
        • Expire Days
        • Resale Percentages
        • Display in Consignor Item Entry
        • Shipping Attributes
      • Edit a Category
      • Delete a Category
    • Colors
    • Discounts
    • Data Upload/Download
    • QuickBooks
    • Brands
    • Price Book
  • Back Office Specific Tabs
    • Dashboard Tab
      • Inventory Audit
      • Overview Tab
      • Trends Tab
      • Consignors Tab
      • Categories Tab
      • Brands Tab
    • Reports Tab
      • Custom Reports
      • Static Reports
    • User Tab
    • Vendor Tab
  • Terminal Specific Tabs
    • Admin Tab
      • Opening a Terminal
      • Closing a Terminal
      • Running the End Of Day Process
      • Adding & Withdrawing Cash
      • Checking Gift Card Balances
    • Checkout Tab
      • Adding Items to a Transaction
      • Running a Transaction
      • Adding a Customer to a Transaction
      • Ways to Discount at Checkout
      • Using Reward Points
      • Purchasing Inventory
      • Saved Transactions
      • Starting a Layaway
      • Selling a Gift Card
    • Layaway Tab
    • Returns Tab
  • Universal Tabs
    • Consignment Tab
      • Adding and Editing Consignors
      • Adding Consignor Inventory
      • Printing Consignment Labels
      • Searching Consigned Inventory
      • Editing Consigned Items
      • Accepting Consignor Payments
      • Adjusting Account Balances
      • Deleting Account Entries
      • Paying Out Consignors
      • Payout History
    • Inventory Tab
      • Adding Store Inventory
      • Editing Store Owned Inventory
      • Searching Inventory
      • Viewing Batch History
      • Editing Inventory in Bulk
      • Transferring Inventory
    • Customer Tab
    • Transaction Tab
    • Service Tab
  • Features
    • Consignor Access
      • Consignor Access Setup
      • Consignor Access FAQ
    • Consignor Contracts
    • Consignor Print App (beta)
    • Cloud Printing
      • Create A Cloud Printer
      • Removing a Host
    • Discounts
      • Automatic Discounts
      • Automatic Discount FAQs
    • Price Compare
    • SimpleACH
      • Store SimpleACH Setup
      • Consignor SimpleACH Setup
      • SimpleACH FAQ (Store Side)
    • Consignor Scheduling
  • Integrations
    • Credit Card Processing
    • Shopify
      • Qualifications for Setup
      • Best Practices
      • Field Mapping
      • Inventory Item Families
      • Photo App
      • Video Guides
      • Shopify FAQ
    • QuickBooks Online
  • Consignor Access User Guide
    • Dealer Inventory Management
    • Do Not Discount
    • Mac or PC
    • Mobile Phone
  • Glossary
    • Account Types
    • Discount Types
    • Inventory Types
    • Inventory Statuses
  • Support Pages
    • Manual Transaction Form
    • Submit a Support Ticket
    • Remote Support
    • Troubleshooting
      • Common Login Issues
      • Credit Cards Not Processing
      • Forgot Password?
      • Clearing Your Cache (Firefox)
      • Clearing Your Cache (Chrome)
      • Label Printing on Wrong Tag
      • Blank Labels
      • Multiple Printers on Same Computer Terminal
      • Low DPI Receipt Printer
      • Mac EDNA Printing
      • Windows EDNA Printing
    • Status Pages
    • Common Questions
      • Consignor Balance vs Store Credit
      • Credit Card Fee Calculation
      • Sold without Consignor
      • Sold with the Wrong Consignor
      • Store Inventory Vs Consignor Inventory
        • Restock Consignor Inventory in SC
      • Layaway FAQ
      • Checks
      • Gift Cards
    • Custom Reports
      • Sell Through Rate
      • Best Selling Item
      • Store Inventory Still In Stock
      • Display Consignor Aged Balances
      • Communicate with Consignors
      • Customer Spent Certain Dollar Amount
      • Rent Paid
      • Positive Pay
      • Every Manual Account Adjustment
      • SimpleACH: Need To Sign Up
      • Sold Without Consignor
  • HOW-TOs
  • Billing
    • Update a Payment Method
    • Change Plan Level
    • Add a Location
    • Cancel a Location
  • Release Notes
    • Release Notes - 2022
      • January 2022
      • February 2022
      • March 2022
      • April 2022
      • May 2022
      • June 2022
      • July 2022
      • September 2022
    • Release Notes - 2023
      • January 2023
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  • Phone
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  1. Support Pages

Submit a Support Ticket

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Last updated 1 year ago

Was this helpful?

What info do you need in a support ticket?

When a ticket comes into our queue it's often helpful for us to get a full picture of the issue you're having so we can research it before giving you a call back. Here's some information that is always good to include in your support tickets.

Having this information upfront means we can get the best person for the job to reach out. We all have different areas we're best at and this helps us get the right person in touch as quickly as possible.

Phone

Please keep in mind that we often are unable to answer the phone when you call. If that's the case leave us a voicemail and we'll get in touch as soon as possible. Make sure to include the information listed in the . Normal business support hours are 9am to 5pm central time zone.

  • We can be reached by phone at:

    • 888-860-8094 ext. 2

    • 573-441-8005 ext. 2

Support Widget

The support widget can be accessed from within the software. It should be located in the top right corner of your screen.

This will open a new window displaying whether support is currently open based on your time zone. Click "Continue" to move on.

A support ticket can be submitted even if support is closed. We hold emergency hours in the evenings and on weekends/holidays. We will respond to the ticket as soon as possible.

The next tab allows you to narrow down your support request. Select the appropriate category for your issue.

Email

The following tab allows you to enter more specific information regarding your issue. Please remember to include all of the information listed in the . When finished select the "Submit Ticket" button.

It is best to reach out either by Phone or Support Widget, but sometimes an email is necessary. Please be sure to include all of the info listed in the so we can get back to you in a timely manner.

You can reach us at

support@traxia.com
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