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SimpleConsign User Guide
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  • SimpleConsign User Guide
  • System + Hardware Requirements
  • Printer Setup
    • EDNA Installation & Printer Setup
    • EDNA Network Firewall Rules (Advanced)
  • Getting Started
    • Getting To The Login Screen
    • First Time Login
    • Back Office vs. Terminal
    • Logging In
  • Training Resources
    • Live Training
    • Pre-Record Videos
      • Cashier / Terminal Training
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  • Settings
    • Multi-Location Stores
    • Company
    • Location
    • Options
      • General
      • Printing
      • Reward Points
      • Consignment
      • Receipt
      • Fees
      • Consignor Access
      • Cashier/Terminal
      • Layaway
      • Resale
      • Payment Type
    • Overrides
    • Taxes
    • Terminals
      • Create a Terminal
      • Change a Terminal Password
      • Edit a Terminal
      • Delete a Terminal
    • Users
      • Types of Users
      • Add a User
      • Edit a User
      • Delete a User
    • Labels
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      • Add a Category
      • Customize a Category
        • Default Category
        • Inventory Type
        • Taxes
        • Splits
        • Label Type
        • Discount Schedule
        • Do Not Discount
        • Expire Days
        • Resale Percentages
        • Display in Consignor Item Entry
        • Shipping Attributes
      • Edit a Category
      • Delete a Category
    • Colors
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    • Data Upload/Download
    • QuickBooks
    • Brands
    • Price Book
  • Back Office Specific Tabs
    • Dashboard Tab
      • Inventory Audit
      • Overview Tab
      • Trends Tab
      • Consignors Tab
      • Categories Tab
      • Brands Tab
    • Reports Tab
      • Custom Reports
      • Static Reports
    • User Tab
    • Vendor Tab
  • Terminal Specific Tabs
    • Admin Tab
      • Opening a Terminal
      • Closing a Terminal
      • Running the End Of Day Process
      • Adding & Withdrawing Cash
      • Checking Gift Card Balances
    • Checkout Tab
      • Adding Items to a Transaction
      • Running a Transaction
      • Adding a Customer to a Transaction
      • Ways to Discount at Checkout
      • Using Reward Points
      • Purchasing Inventory
      • Saved Transactions
      • Starting a Layaway
      • Selling a Gift Card
    • Layaway Tab
    • Returns Tab
  • Universal Tabs
    • Consignment Tab
      • Adding and Editing Consignors
      • Adding Consignor Inventory
      • Printing Consignment Labels
      • Searching Consigned Inventory
      • Editing Consigned Items
      • Accepting Consignor Payments
      • Adjusting Account Balances
      • Deleting Account Entries
      • Paying Out Consignors
      • Payout History
    • Inventory Tab
      • Adding Store Inventory
      • Editing Store Owned Inventory
      • Searching Inventory
      • Viewing Batch History
      • Editing Inventory in Bulk
      • Transferring Inventory
    • Customer Tab
    • Transaction Tab
    • Service Tab
  • Features
    • Consignor Access
      • Consignor Access Setup
      • Consignor Access FAQ
    • Consignor Contracts
    • Consignor Print App (beta)
    • Cloud Printing
      • Create A Cloud Printer
      • Removing a Host
    • Discounts
      • Automatic Discounts
      • Automatic Discount FAQs
    • Price Compare
    • SimpleACH
      • Store SimpleACH Setup
      • Consignor SimpleACH Setup
      • SimpleACH FAQ (Store Side)
    • Consignor Scheduling
  • Integrations
    • Credit Card Processing
    • Shopify
      • Qualifications for Setup
      • Best Practices
      • Field Mapping
      • Inventory Item Families
      • Photo App
      • Video Guides
      • Shopify FAQ
    • QuickBooks Online
  • Consignor Access User Guide
    • Dealer Inventory Management
    • Do Not Discount
    • Mac or PC
    • Mobile Phone
  • Glossary
    • Account Types
    • Discount Types
    • Inventory Types
    • Inventory Statuses
  • Support Pages
    • Manual Transaction Form
    • Submit a Support Ticket
    • Remote Support
    • Troubleshooting
      • Common Login Issues
      • Credit Cards Not Processing
      • Forgot Password?
      • Clearing Your Cache (Firefox)
      • Clearing Your Cache (Chrome)
      • Label Printing on Wrong Tag
      • Blank Labels
      • Multiple Printers on Same Computer Terminal
      • Low DPI Receipt Printer
      • Mac EDNA Printing
      • Windows EDNA Printing
    • Status Pages
    • Common Questions
      • Consignor Balance vs Store Credit
      • Credit Card Fee Calculation
      • Sold without Consignor
      • Sold with the Wrong Consignor
      • Store Inventory Vs Consignor Inventory
        • Restock Consignor Inventory in SC
      • Layaway FAQ
      • Checks
      • Gift Cards
    • Custom Reports
      • Sell Through Rate
      • Best Selling Item
      • Store Inventory Still In Stock
      • Display Consignor Aged Balances
      • Communicate with Consignors
      • Customer Spent Certain Dollar Amount
      • Rent Paid
      • Positive Pay
      • Every Manual Account Adjustment
      • SimpleACH: Need To Sign Up
      • Sold Without Consignor
  • HOW-TOs
  • Billing
    • Update a Payment Method
    • Change Plan Level
    • Add a Location
    • Cancel a Location
  • Release Notes
    • Release Notes - 2022
      • January 2022
      • February 2022
      • March 2022
      • April 2022
      • May 2022
      • June 2022
      • July 2022
      • September 2022
    • Release Notes - 2023
      • January 2023
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On this page
  • Understand How You Login
  • Login Page
  • User Login Not Working
  • Password Resets
  • Kicked Out of Terminals

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  1. Support Pages
  2. Troubleshooting

Common Login Issues

PreviousTroubleshootingNextCredit Cards Not Processing

Last updated 2 years ago

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Logging into the software can be tricky. Here's some things to check out if you're having an issue.

Understand How You Login

and knowing the difference between Terminal and Back Office should be your first step.

Login Page

Symptoms:

  • A 502 or 503 error when visiting

  • Software appears down, but other users/workstations aren't reporting issues

Solution:

While the link to log into the software is located in many places the best path is visiting the login page directly. Here's the appropriate login link:

For additional help with logging in, please visit our .

User Login Not Working

Symptoms:

  • Unable to login via due to invalid credentials

Solutions:

Password Resets

  • If you have typed in a six digit number for login and not received your reset email please check your spam folder first, messages sometime get filtered out of your inbox. If you didn't receive the email check alternate email addresses, your user in the software may not be tied to your primary email.

Kicked Out of Terminals

Symptoms:

  • Repeated pin requests

  • Unable to stay logged into the terminal

  • Losing progress on inventory entry, transactions, and/or other actions

Solution:

Check what the terminal name is in the top left of the screen on each computer. If any of the computers have matching terminal names then you've found the problem. Make sure to log each computer into a different terminal to avoid this issue. Ideally, each terminal should be assigned to a specific computer or workstation.

Check if your login information is correct. Remember that user login ids are 6 digits and terminal login ids start with T followed by 5 digits. If you need assistance finding your login or terminal id, please for assistance.

You can not reset passwords to a terminal like this below, terminal passwords are .

Basic login instructions
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