Common Login Issues
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Logging into the software can be tricky. Here's some things to check out if you're having an issue.
and knowing the difference between Terminal and Back Office should be your first step.
A 502 or 503 error when visiting
Software appears down, but other users/workstations aren't reporting issues
While the link to log into the software is located in many places the best path is visiting the login page directly. Here's the appropriate login link:
Unable to login via due to invalid credentials
If you have typed in a six digit number for login and not received your reset email please check your spam folder first, messages sometime get filtered out of your inbox. If you didn't receive the email check alternate email addresses, your user in the software may not be tied to your primary email.
Repeated pin requests
Unable to stay logged into the terminal
Losing progress on inventory entry, transactions, and/or other actions
Check what the terminal name is in the top left of the screen on each computer. If any of the computers have matching terminal names then you've found the problem. Make sure to log each computer into a different terminal to avoid this issue. Ideally, each terminal should be assigned to a specific computer or workstation.
Check if your login information is correct. Remember that user login ids are 6 digits and terminal login ids start with T followed by 5 digits. If you need assistance finding your login or terminal id, please for assistance.
You can not reset passwords to a terminal like this below, terminal passwords are .