🖥️
SimpleConsign User Guide
LoginTraining Videos
  • SimpleConsign User Guide
  • System + Hardware Requirements
  • Printer Setup
    • EDNA Installation & Printer Setup
    • EDNA Network Firewall Rules (Advanced)
  • Getting Started
    • Getting To The Login Screen
    • First Time Login
    • Back Office vs. Terminal
    • Logging In
  • Training Resources
    • Live Training
    • Pre-Record Videos
      • Cashier / Terminal Training
      • Manager / Back Office Training
  • Settings
    • Multi-Location Stores
    • Company
    • Location
    • Options
      • General
      • Printing
      • Reward Points
      • Consignment
      • Receipt
      • Fees
      • Consignor Access
      • Cashier/Terminal
      • Layaway
      • Resale
      • Payment Type
    • Overrides
    • Taxes
    • Terminals
      • Create a Terminal
      • Change a Terminal Password
      • Edit a Terminal
      • Delete a Terminal
    • Users
      • Types of Users
      • Add a User
      • Edit a User
      • Delete a User
    • Labels
    • Categories
      • Add a Category
      • Customize a Category
        • Default Category
        • Inventory Type
        • Taxes
        • Splits
        • Label Type
        • Discount Schedule
        • Do Not Discount
        • Expire Days
        • Resale Percentages
        • Display in Consignor Item Entry
        • Shipping Attributes
      • Edit a Category
      • Delete a Category
    • Colors
    • Discounts
    • Data Upload/Download
    • QuickBooks
    • Brands
    • Price Book
  • Back Office Specific Tabs
    • Dashboard Tab
      • Inventory Audit
      • Overview Tab
      • Trends Tab
      • Consignors Tab
      • Categories Tab
      • Brands Tab
    • Reports Tab
      • Custom Reports
      • Static Reports
    • User Tab
    • Vendor Tab
  • Terminal Specific Tabs
    • Admin Tab
      • Opening a Terminal
      • Closing a Terminal
      • Running the End Of Day Process
      • Adding & Withdrawing Cash
      • Checking Gift Card Balances
    • Checkout Tab
      • Adding Items to a Transaction
      • Running a Transaction
      • Adding a Customer to a Transaction
      • Ways to Discount at Checkout
      • Using Reward Points
      • Purchasing Inventory
      • Saved Transactions
      • Starting a Layaway
      • Selling a Gift Card
    • Layaway Tab
    • Returns Tab
  • Universal Tabs
    • Consignment Tab
      • Adding and Editing Consignors
      • Adding Consignor Inventory
      • Printing Consignment Labels
      • Searching Consigned Inventory
      • Editing Consigned Items
      • Accepting Consignor Payments
      • Adjusting Account Balances
      • Deleting Account Entries
      • Paying Out Consignors
      • Payout History
    • Inventory Tab
      • Adding Store Inventory
      • Editing Store Owned Inventory
      • Searching Inventory
      • Viewing Batch History
      • Editing Inventory in Bulk
      • Transferring Inventory
    • Customer Tab
    • Transaction Tab
    • Service Tab
  • Features
    • Consignor Access
      • Consignor Access Setup
      • Consignor Access FAQ
    • Consignor Contracts
    • Consignor Print App (beta)
    • Cloud Printing
      • Create A Cloud Printer
      • Removing a Host
    • Discounts
      • Automatic Discounts
      • Automatic Discount FAQs
    • Price Compare
    • SimpleACH
      • Store SimpleACH Setup
      • Consignor SimpleACH Setup
      • SimpleACH FAQ (Store Side)
    • Consignor Scheduling
  • Integrations
    • Credit Card Processing
    • Shopify
      • Qualifications for Setup
      • Best Practices
      • Field Mapping
      • Inventory Item Families
      • Photo App
      • Video Guides
      • Shopify FAQ
    • QuickBooks Online
  • Consignor Access User Guide
    • Dealer Inventory Management
    • Do Not Discount
    • Mac or PC
    • Mobile Phone
  • Glossary
    • Account Types
    • Discount Types
    • Inventory Types
    • Inventory Statuses
  • Support Pages
    • Manual Transaction Form
    • Submit a Support Ticket
    • Remote Support
    • Troubleshooting
      • Common Login Issues
      • Credit Cards Not Processing
      • Forgot Password?
      • Clearing Your Cache (Firefox)
      • Clearing Your Cache (Chrome)
      • Label Printing on Wrong Tag
      • Blank Labels
      • Multiple Printers on Same Computer Terminal
      • Low DPI Receipt Printer
      • Mac EDNA Printing
      • Windows EDNA Printing
    • Status Pages
    • Common Questions
      • Consignor Balance vs Store Credit
      • Credit Card Fee Calculation
      • Sold without Consignor
      • Sold with the Wrong Consignor
      • Store Inventory Vs Consignor Inventory
        • Restock Consignor Inventory in SC
      • Layaway FAQ
      • Checks
      • Gift Cards
    • Custom Reports
      • Sell Through Rate
      • Best Selling Item
      • Store Inventory Still In Stock
      • Display Consignor Aged Balances
      • Communicate with Consignors
      • Customer Spent Certain Dollar Amount
      • Rent Paid
      • Positive Pay
      • Every Manual Account Adjustment
      • SimpleACH: Need To Sign Up
      • Sold Without Consignor
  • HOW-TOs
  • Billing
    • Update a Payment Method
    • Change Plan Level
    • Add a Location
    • Cancel a Location
  • Release Notes
    • Release Notes - 2022
      • January 2022
      • February 2022
      • March 2022
      • April 2022
      • May 2022
      • June 2022
      • July 2022
      • September 2022
    • Release Notes - 2023
      • January 2023
Powered by GitBook
On this page
  • Integrated Credit Card Processing
  • Fortis / Zeamster
  • CardConnect / CardPointe
  • BluePay (BluePay is now CardConnect)
  • Priority Payments / Zeamster - Dave Carlton
  • Add-On Services
  • QuickBooks
  • Shopify

Was this helpful?

Export as PDF
  1. Support Pages

Status Pages

Having an issue? Check our status pages to see if they're experiencing an issue.

PreviousWindows EDNA PrintingNextCommon Questions

Last updated 2 years ago

Was this helpful?

Here's a link to our status page:

If you're experiencing issues with SimpleConsign and it's not listed on the status page already please .

  • Widget: Click the Support button in the top right corner within the software.

  • Email: support@traxia.com

  • Phone: 888-860-8094 ext. 2

Integrated Credit Card Processing

We have a few different integrated credit card processing providers. If you're not sure which provider your store is using please reach out to our support team for assistance.

Fortis / Zeamster

  • Status Page:

  • Phone: 855-465-9999

CardConnect / CardPointe

  • Status Page:

  • Phone: 877-828-0720 say "CardPointe"

BluePay (BluePay is now CardConnect)

Priority Payments / Zeamster - Dave Carlton

  • Email: dave@prioritycc.com

  • Phone: 888-568-8458 ext. 3

Add-On Services

We have several add-on services for online sales and payouts. If things don't seem to be syncing quite right take a look at the status pages for our partners to see if there is an outage.

QuickBooks

Shopify

Status Page:

Status Page:

Status Page:

https://status.simpleconsign.com/
reach out to the support team
https://status.fortispay.com
https://status.cardconnect.com
https://status.bluepay.com/
https://status.quickbooks.intuit.com
https://www.shopifystatus.com