- Open a new Firefox tab
- Make sure SimpleConsign is not open in any other tabs
- Click on the three horizontal bars on the top right corner for Firefox
- Choose "History"
- Choose "Clear Recent History..."
- For "Time range to clear:" choose "Everything"
- Ensure the "Details" are showing as shown in the screenshot below
- Ensure to only check the "Cache" checkbox
- Click "Clear Now"
- Once this process has completed, the window will disappear. After that happens, please close Firefox and reopen it
- Log back into SimpleConsign. If you are still having issues, please contact support at (888) 860-8094